There is nothing better than an application that is logical to use and requires little user training.

• Low-cost compared to other simularily featured systems.
• Self-explanatory user interface.
• Easy wizard-style setup and configuration.
• All phone features are accessible within a few clicks.
• Clear status indicators for phone and call status.
• Msi installation package for quick network deployment.
• Advanced XML configureation available for phone or network administrator which eases deployment and configuration time.

Several licensing options to meet unique licensing needs.

Call Ctrl is licensed directly to the following Cisco and Linksys SPA phones:

	SPA922 SPA942 SPA962	SPA525G SPA509G SPA508G SPA504G SPA502G SPA501G
	Purchase License in the following license packs:
	Single Phone License Five Phone License Ten Phone License Sixteen Phone License

Click to Dial

Ability to dial calls from ANY Windows application. Here is an example of applications users can dial from using Call Ctrl:

• Outlook
• Outlook - Business Contact Manager
• Internet Explorer
• Firefox
• Goldmine
• Act
• Microsoft CRM
• RedHorse CRM

Call Ctrl installs Click-to-dial addins for the following applications:

• Outlook 2008
• Internet Explorer

Call Ctrl allows users to make calls directly from the applications they use. A call can be initiated by hitting the designated HotKey or using the AddIn (for Outlook and IE). Call Ctrl can dial any text that can be selected. The general rule is that if you can Copy & Paste the text, Call Ctrl can dial it.

Call Ctrl – Phone Number Management and Click to Dial

Allows users to initiate call from previously dialed calls or from customizable call lists, such as a Directory or Speed Dial.

• Redial – All dialed calls are recorded when dialed from Call Ctrl.
• Speed Dial – Users can customize a Speed Dial list from within Call Ctrl.
• Directory - Allows users and administrators to use customized directory listings. Configurations are done using text based XML files which are easily editable by users. Files can be stored anywhere the user’s computer has access to, such as a network drive where all users can use the same directory file and share a common list.
• LVS Directory - Call Ctrl downloads corporate directory for all phones subscribed to LVS system.

Volume Settings

Settings can be made from users computer

• Handset
• Headset
• Ringer
• Speaker
• Mute

Phone Details

Allows users to see phone details to check configuration or review phone specifics.

Call Ctrl – Call Management

Powerful call management features enables users to never leave the Call Ctrl environment which allows for much more efficient and productive methods to manage their calls.

• Reject
• Redirect To:
  • Voice Mail
  • Voice Mail Extention
  • Speed Dial
  • Outside Number
• Hold
• Hangup
• Conference
• Transfer

Call Ctrl – Phone Status Management

Powerful phone status management features enables users to never leave the Call Ctrl environment which allows for much more efficient and productive methods to manage their phones.

• Dnd/Cfwd
  • Available
  • Do-Not-Disturb
  • Call Forward
• Agent Login
  • Available
  • Not available

Cisco and Linksys SPA500 and SPA900 Series IP Phones

Support for individual Cisco and Linksys SPA IP Phones or when used in combination with SPA9000. The following SPA series phones are supported:

• SPA525G – The SPA525G is a 5 Line IP Telephone with 2 Ethernet Port, PoE, and Hi-Res Color Backlit Display. Missed, Placed, and Received Call History and Company and Personal Directories. Music Player and Slideshow. Includes Bluetooth headset connectivity and WiFi network connectivity. Cisco HD Voice.
• SPA509G – The SPA509G is a 12 Line IP Telephone with 2 Ethernet Port, PoE, and monochrome backlit display. Missed, Placed, and Received Call History and Company and Personal Directories. Cisco HD Voice.
• SPA508G – The SPA508G is a 8 Line IP Telephone with 2 Ethernet Port, PoE, and monochrome backlit display. Missed, Placed, and Received Call History and Company and Personal Directories. Cisco HD Voice.
• SPA504G – The SPA504G is a 4 Line IP Telephone with 2 Ethernet Port, PoE, and monochrome backlit display. Missed, Placed, and Received Call History and Company and Personal Directories. Cisco HD Voice.
• SPA502G – The SPA502G is a 2 Line IP Telephone with 2 Ethernet Port, PoE, and monochrome backlit display. Missed, Placed, and Received Call History and Company and Personal Directories. Cisco HD Voice.
• SPA501G – The SPA501G is a 12 Line IP Telephone with 2 Ethernet Port, PoE, and paper label. Cisco HD Voice.
• SPA922 – The SPA922 is a 1 Line IP Telephone with 2 Ethernet Port, PoE and monochrome backlit display. Missed, Placed, and Received Call History and Company and Personal Directories.
• SPA942 – The SPA942 is a 2 or 4 Line IP Telephone with 2 Ethernet Port, PoE and monochrome backlit display. Missed, Placed, and Received Call History and Company and Personal Directories.
• SPA962 – The SPA962 is a 6 Line IP Telephone with 2 Ethernet Port, PoE and Hi-Res Color Backlit Display. Missed, Placed, and Received Call History and Company and Personal Directories.
• SPA9000 – The SPA9000 is IP Telephony System platform that supports up to 16 SIP compatible phones.

• Support for presense and ability to share presense with other users.
• Chat with other Call Ctrl users
• Chat with other SPA phones
• Voicemail to Email
• Advanced call reporting
• To inquire about a specific feature and to make a request