The Cisco SPA9000 Voice System IP PBX formerly Linksys SPA9000, combines the rich feature set of a high-end private branch exchange (PBX) telephone system with the convenience and cost advantages of voice over IP (VoIP). It has common voice system features found on enterprise voice system and other IP PBX:
- Automated Attendant (AA)
- Shared Line Appearances (SLA)
- Three-Way Call Conferencing
- Intercom
- Music On Hold
- Call Forwarding (CFWD)
The Cicso SPA9000 utilizes VoIP and its low-cost benefits, telephone number portability, and one network for both voice and data.
The Cisco SPA9000 is easy to initially configure using the wizard-style setup and can be futher configured using the web interface. The initial installation can be performed in less than an hour. Telephones are automatically detected and registered to the SPA9000 when plugged into the SPA9000 network.
Supports Cisco SPA9000 Cisco Small Business IP Phones and provides advanced features for shared line appearances, hunt groups, call transfer, call parking lot, and group paging.
Cisco SPA500 Series IP Phones
Cisco SPA900 Series IP Phones
Cisco SPA9000 Software - Call Ctrl Call Manager
Windows and desktop application integration
Call Ctrl is SPA9000 software for the IP Phones which connect the SPA9000 to the desktop. This is the only solution currently available and developed specifically for SPA9000 and the IP Phones that run under it. Call Ctrl was developed to fill the gap between the phone and your computer. Binding the phone and desktop together multiplies the SPA9000 capabilities which exponentially increases both productivity and features.
Dialing calls from most Windows applications such as Outlook or Internet Explorer is made possible through Call Ctrl. After Call Ctrl is installed a simple wizard-style setup is used to connect Call Ctrl to the SPA9000's IP Phones. Phone functions such as making calls, hang up, hold, mute, transfer, conference are all available from within Windows. A pop-up or screen-pop is made for new incoming calls where a user can perform a number of functions to properly handle the incoming call. Call Ctrl reports on all phone number activity. Making these features available in Windows empower users with increased productivity.
- Perform all phone functions from their Windows desktop and the applications they use daily
- Shared phone numbers between users
- Click-to-Dial from Outlook and Internet Explorer
- Dial calls from essentially any Windows application
- Phone Number and Contact Management
The Cisco SPA9000 supports any SIP-compatible IP phone or softphone, but automatic deployment and advanced features may not be available.
The Cisco SPA9000 can support traditional analog devices such as telephones, answering machines, fax machines, and media adapters. The SPA9000 supports 16 SIP-compatible IP phones.
Cisco SPA9000 SIP application server, proxy, registrar, and location server (RFC 3261)
- Multiple service provider lines/SIP account support (four)
- Shared line appearance (SLA)
- Automated attendant
- Configurable automated attendant answer delay
- Interactive voice response (IVR)
- Recordable IVR prompts
- Automatic call distribution (ACD)
- Call park: user-definable parking space number
- Call unpark
- Call transfer
- Call forward
- Group paging
- Intercom
- Directed call pickup
- Group call pickup
- Integrated media proxy or direct Real-Time Protocol (RTP) routing to service provider
- Differentiated Services (DiffServ)/type of service (ToS) support
- Two FXS ports for phones, fax machines, or media adapters
- Voice encoding according to G.711 (64 kbps)
- Fax support using G.711 pass-through or T.38
- Echo cancellation (G.165)
Cisco SPA9000 Additional Features When Used with Cisco Small Business IP Phones:
- Line status: active line indication, name/number
- Digits dialed with number auto-completion
- Call hold
- Call waiting
- Call transfer: attended and blind
- Call conferencing
- Automatic redial
- Call pickup: selective and group1
- Call swap
- Call forwarding: unconditional, no answer, on busy
- Hot line and warm line automatic calling
- Call log (60 entries each): made, answered, missed calls
- Personal directory with autodial (100 entries)
- Do not disturb
- Uniform Resource Identifier (URI) IP dialing support (vanity numbers)
- On-hook default audio configuration (hands-free/headset)
- Multiple ring tones with selectable default ring tone per line
- Called number with directory name matching
- Calling number with name: directory matching or via caller ID
- Subsequent incoming calls with calling name and number
- Date and time with intelligent daylight savings support
- Call duration with call timestamp stored in call logs
- Name/identity (text) display at startup
- Distinctive ringing based on calling and called number
- User-downloadable ring tones and ring tone generator
- Download on demand ring tones: 10
- Speed dial support
- Configurable dial/numbering plan support per line
- DNS SRV and multiple A records for proxy lookup and proxy redundancy
- Syslog, debug, report generation, and event logging
- Highly secure call-encrypted voice communication support
- Built-in web server for administration and configuration with multiple security levels
- Automated provisioning, multiple schemes, up to 256-bit encryption (HTTP, HTTPS, TFTP)
- Option to require administrator password to reset unit to factory defaults
