Click to Dial
Ability to dial calls from ANY Windows application. Here is an example of applications users can dial from using Call Ctrl:
- Outlook
- Outlook - Business Contact Manager
- Internet Explorer
- Firefox
- Goldmine
- Act
- Microsoft CRM
- RedHorse CRM
Call Ctrl installs Click-to-dial addins for the following applications:
- Outlook 2008
- Internet Explorer
Call Ctrl allows users to make calls directly from the applications they use. A call can be initiated by hitting the designated HotKey or using the AddIn (for Outlook and IE). Call Ctrl can dial any text that can be selected. The general rule is that if you can Copy & Paste the text, Call Ctrl can dial it.
Call Ctrl – Phone Number Management and Click to Dial
Allows users to initiate call from previously dialed calls or from customizable call lists, such as a Directory or Speed Dial.
- Redial – All dialed calls are recorded when dialed from Call Ctrl.
- Speed Dial – Users can customize a Speed Dial list from within Call Ctrl.
- Directory - Allows users and administrators to use customized directory listings. Configurations are done using text based XML files which are easily editable by users. Files can be stored anywhere the user’s computer has access to, such as a network drive where all users can use the same directory file and share a common list.
- LVS Directory - Call Ctrl downloads corporate directory for all phones subscribed to LVS system.
Volume Settings
Settings can be made from users computer
- Handset
- Headset
- Ringer
- Speaker
- Mute
Phone Details
Allows users to see phone details to check configuration or review phone specifics.
Call Ctrl – Call Management
Powerful call management features enables users to never leave the Call Ctrl environment which allows for much more efficient and productive methods to manage their calls.
- Reject
- Redirect To:
- Voice Mail
- Voice Mail Extention
- Speed Dial
- Outside Number
- Hold
- Hangup
- Conference
- Transfer
Call Ctrl – Phone Status Management
Powerful phone status management features enables users to never leave the Call Ctrl environment which allows for much more efficient and productive methods to manage their phones.
- Dnd/Cfwd
- Available
- Do-Not-Disturb
- Call Forward
- Agent Login
Cisco and Linksys SPA500 and SPA900 Series IP Phones
Support for individual Cisco and Linksys SPA IP Phones or when used in combination with SPA9000. The following SPA series phones are supported:
- Cisco - Linksys SPA9000 - The SPA9000 is IP Telephony System platform that supports up to 16 SIP compatible phones.
- Cisco - Linksys SPA922 – The SPA922 is a 1 Line IP Telephone with 2 Ethernet Port, PoE and monochrome backlit display. Missed, Placed, and Received Call History and Company and Personal Directories.
- Cisco - Linksys SPA942 – The SPA942 is a 2 or 4 Line IP Telephone with 2 Ethernet Port, PoE and monochrome backlit display. Missed, Placed, and Received Call History and Company and Personal Directories.
- Cisco - Linksys SPA962 – The SPA962 is a 6 Line IP Telephone with 2 Ethernet Port, PoE and Hi-Res Color Backlit Display. Missed, Placed, and Received Call History and Company and Personal Directories.
- Cisco SPA525G – The SPA525G is a 5 Line IP Telephone with 2 Ethernet Port, PoE, and Hi-Res Color Backlit Display. Missed, Placed, and Received Call History and Company and Personal Directories. Music Player and Slideshow. Includes Bluetooth headset connectivity and WiFi network connectivity. Cisco HD Voice.
- Cisco SPA509G – The SPA509G is a 12 Line IP Telephone with 2 Ethernet Port, PoE, and monochrome backlit display. Missed, Placed, and Received Call History and Company and Personal Directories. Cisco HD Voice.
- Cisco SPA508G – The SPA508G is a 8 Line IP Telephone with 2 Ethernet Port, PoE, and monochrome backlit display. Missed, Placed, and Received Call History and Company and Personal Directories. Cisco HD Voice.
- Cisco SPA504G – The SPA504G is a 4 Line IP Telephone with 2 Ethernet Port, PoE, and monochrome backlit display. Missed, Placed, and Received Call History and Company and Personal Directories. Cisco HD Voice.
- Cisco SPA502G – The SPA502G is a 2 Line IP Telephone with 2 Ethernet Port, PoE, and monochrome backlit display. Missed, Placed, and Received Call History and Company and Personal Directories. Cisco HD Voice.
- Cisco SPA501G – The SPA501G is a 12 Line IP Telephone with 2 Ethernet Port, PoE, and paper label. Cisco HD Voice.