A managed service is the practice of transferring daily responsibility of IT systems, as a strategic method for improved effective and efficient operations.

What this means is we are providing a service that allows you to focus on your business. Our job is to ensure your systems perform at a optimal level. We have the experience and resources to deliver a premium solution at a lower cost through increasing your ROI (Return of Investment) of your IT system.

Manage IT enables us to deliver a proactive solution to keep your systems running at a heightened performance level. We do this by implementing a few known best practices. First, we have the monitoring and reporting tools to give us great insight to your IT systems. Manage IT provides scheduled reports and delivers critical alerts when there is an issue and allows us quicker response and more importantly quicker diagnoses. In effect, when there are issues, we can resolve them in a fraction of the time. Second, we have tools and utilities that allow us to be much more effective at providing a service, thus cutting time to implement, which means less billable time. These tools allow us to automate many of the common tasks. For example, we can install new software on your entire network in a matter of clicks. The same can be said for removing the old software. Gone are the days of carrying a CD around or installing from a network share. Again, this means less billable time to our clients.

Aside from the increased efficiencies of your IT systems which reduces down time and increases user productivity, we offer significant reduction in billing rates when there is a project. In addition, you have quicker response time and are put ahead of non-contracted customers.

Peace of Mind

Leave the fire-fighting to us. Let us be your network watchdog, allowing you to focus on your core business and revenue-generating activities.

Increased Productivity

Reduce the business impact of IT failure by shortening the mean time from network failure to issue resolution by allowing us to watch your network through our priority response guarantee.

Cost Savings

24x7 monitoring provides visibility into your network allowing us to immediately determine the root cause of any network issue, and reduce the task of issue diagnosis from hours to mere minutes — resulting in substantial cost savings and downtime reduction.

Budget Predictability

No more expensive invoice for system maintenance or software upgrades. Know what you have, know that it work and know what you are going to pay for it next month, for the rest of the year.

Accountability & Transparency Into Your ISP

We monitor your Internet connectivity and other hosted applications, and provide reporting around the delivery of those services – all designed to ensure you receive the guaranteed service level you’re paying for.

Access to a Wealth of IT Expertise & Experience.

20 years combined experience and holds the following certifications and accreditations: Microsoft Certified Partner. All employees are certified as Microsoft Certified Systems Engineers (MCSE) and Cisco Certified Network Associates (CCNA) amongst other prestigious industry certifications.

A Safe & Secure Network

Firewall, antivirus and general security performance service monitoring ensures that your network’s integrity is an ongoing priority and that your security investment is working.

Network Infrastructure Monitoring

We keep track of the details and composition of your network assets and hardware, helping you make intelligent decisions about what needs to be upgraded, what is missing, what has appeared unexpectedly and what should be purchased based on your business planning and objectives.

Insight into Software Licensing

Knowing what software and applications are running on your network is essential so that you can be notified if unsafe or unsanctioned software is installed on any of your computers. We can track how many licenses of your legally-purchased software you are running, and help you avoid fines that could result through violation of your license agreements.

Remote Support

Remote Control offers lightning fast connections to any Windows, MAC OSX, Linux and Unix device residing within any customer’s site. Like most features, Manage IT is built as part of the core application (requires no extra deployment steps or additional license costs) and leverages the same secure communication channels and reliable architecture of the core Manage IT application. Manage IT Engineers have full access to the users systems without them being disturbed. This allows our engineers to resolve many issues without them even knowing there was a problem. We also have the capability to view their desktop as they work with or without their knowledge. This can assist in seeing firsthand the problems they may be facing. This removes many of the frustration of providing phone based support. It also allows for a better service experience, saving time and thus reducing your IT costs.

Remote Scripting

Provides flexible remote management capabilities by allowing users to deploy a variety of scripts for maintenance, repair, installation or any other task base script you can imagine. Allows our Manage IT Engineers to quickly automate many tasks which were once time consuming, error prone headaches. New applications can be delivered to your entire organization in minutes and can be removed the same. This feature saves time and reduces your IT cost.

24x7 Monitoring

Ensures the critical devices and applications that comprise your business network are up and running

Employee Workstation Performance Monitoring

Improves productivity by ensuring employee workstations are running optimally

Backup System Monitoring

Ensures the backup of important business and client data occurs as scheduled, protecting it from loss or damage

Internet Connectivity and Hosted Application Assessment

Provides peace-of-mind that your ISP or ASP is delivering and meeting its stated availability guarantees

Comprehensive Quarterly Reporting

Provides insight into the health and status of your critical network and desktop devices

Priority Response

Provides your organization priority service over non-contractual customers when issues are identified.

Discounted Service Rate

Large discounts are awarded and additional discounts with Service Block for high-response remote or on-site support.

Firewall Availability Monitoring

Allows detection of security events, hacker activity and verifies that your firewall is protecting you

Virus Protection Monitoring

Ensures your antivirus programs are functioning properly and that virus updates are being received and installed

Windows Patch Management & Monitoring

Leveraging the power of Microsoft’s Windows Services Update Server (WSUS - Pronounced "Double U-SUS") ensures that all Windows servers and desktops in your network are continually updated with the latest security and performance patches and updates

Application Compliance Monitoring

Helps minimize network corruption due to unauthorized downloading or installing of applications by your employees that are outside your approved list of programs

Asset Monitoring

Provides visibility around the inventory of deployed assets that will help manage your IT asset portfolio

Database Monitoring

With automatic alerts if a problem arises we know about your problems, in many cases, before your users do. Our tools enable ongoing status of several important database features on a continual basis. Historical data is collected which enables us to provide trending and capacity planning information.

Custom Application Monitoring

We can create customer templates and read performance indicator or status objects to ensure your application is running properly.

For more information:

Contact a representative today and schedule a zero cost analysis with one of our engineers to determine how we can help solve your business challenges.

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Call direct at: 877-U-CTRL-IT, Option 1