GoldMine

enables you to effectively manage every facet of your business relationships. Opportunities to win and retain customers occur at every phase of the customer relationship lifecycle. GoldMine Corporate enables you to turn more of these opportunities into additional bottom-line value, often by leveraging data you already collect.

Created for entire small to medium-sized enterprises or distributed enterprises, GoldMine Corporate delivers software the way you want it.

Features

• Advanced capabilities for customer relationship management — FrontRange Voice IP Contact Center, GoldMine IP Voice Suite, and other valuable extensions.
• GM+Browser — View information from external sources, such as databases, back office systems, and websites.
• Workflow enhancements, Contact Search Center — Within GoldMine you can streamline multiple-step processes-without having to move customer contact records.
• Pluggable Active X/HTML Containers — Use this seamless development tool to integrate applications such as SoftPhone.
• Microsoft reporting services integration — Leverage functionality within Microsoft SQL.
• Company-wide visibility — Instantly access an overall company view of customer relationship and contact information, including complete histories, sales, and calls.
• Reporting and analysis management — Analyze your leads, sales, and marketing. Create, manage, preview and generate reports from a central area.
• Synchronization — Automate synchronization via GoldSync.
• Remote data access — Access the Web via iGoldMine or iGoldMine Plus.
• Integration with Microsoft® Outlook® and Exchange — Enable GoldMine and Outlook users to share contacts, email, calendaring and scheduling.
• Business intelligence — Access business intelligence tools by integrating Microsoft Reporting Services, enabling you to analyze your data and schedule reports to automatically email to users.
• Automation — Automate database administration and mass mailings. Easily generate targeted, personalized email, letters and faxes from a central location.
• Team-based collaboration — Share critical information across teams or the organization, inside and outside your office.

Relationship Management

• Manage relationships the way you naturally organize your business, by account, household, distributors or other specially defined category-go beyond generic customer or contact categories
• Centralize information in one repository-integrate third-party "data silos," Finance or Accounting departments, order management systems, back-end ERP, and more
• Gain a 360 degree view of your customer or other relationship data-data from any system and any source, exposed for use or integrated robustly-you decide

Sales Management

Opportunity Management

• Real-time visibility into all your sales activities, including product and services information and revenue details
• Built-in Sales Methodology support keeps processes consistent and sales cycles on track
• Easy-to-use interface helps you manage all information surrounding sales opportunities

Forecast Management

• Forecast tools enable sales users to better predict, manage, and analyze their pipeline
• Ensures sales users stay focused on reaching their sales quotas
• Forecast dashboards allow management to view, analyze and manage forecast figures, properly and accurately

Quoting

• Integrated Quoting Tool automates what previously were common failure points in the sales process
• Guaranteed consistency of customer information, products, pricing, and cross-selling offers
• Flexible approval processes allow you to standardize quotes and manage exceptions

Marketing Automation

Campaign Management

• Create and manage campaigns easily
• Create test campaigns and run trials. Predict and quantify campaign ROI
• Fine-tune campaigns, as they roll out, using real-time data

Lead Management

• Distribute leads to the right person automatically using configurable business rules
• Adjust and optimize your management in real-time-rank, qualify, reassign, and more.
• Use extensible business logic to maximize the value of your lead analysis

Customer Support

• Consistent, real-time answers via email, telephone, Web and all other access points
• Access to full customer case history, including data pulled from sources across the organization
• Customer support Best Practices and opportunities to streamline processes increase productivity