Microsoft® Response Point™ is revolutionary phone system software designed specifically for small businesses. Easy to use and manage, Response Point features a breakthrough voice-activated user interface, simplified setup and management, and effortless mobility. Response Point is delivered on industry-leading hardware, offering a complete solution in one affordable package.
Delivered on industry-leading hardware, Response Point is easy to use and manage.
Stay connected with customers and colleagues — from almost anywhere.
Response Point phone system software allows you to receive and place customer calls away from the office with ease. With employees freed from their desks—but still accessible—productivity is maximized.
- Call forwarding enables effortless mobility for employees on the go so callers can reach employees wherever they are.
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- Access and store contacts with ease using Microsoft Office Outlook business contacts
- Voicemail messages can be retrieved and archived effortlessly through e-mail, enabling Mobile users to receive instant notification and easily access any message—new or archived—while on the go.
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- An enhanced park/retrieve capability lets you handle calls from the ideal location within your office.
- Because setup and installation is so quick and simple, you can move to a new office location with minimal interruption in customer service.
- VPN access. Enable VPN access so that people can use the phone system from remote networks.
Placing calls over the Internet improves business communications and cuts costs
- Response Point SP2 supports both VoIP and analog telephone lines in addition to digital lines, like T1, which are common for larger offices, providing phone service that suits your business’s changing needs.
- As your business grows, VoIP allows you to scale your phone system more quickly and cost-effectively than with traditional phone lines.
- VoIP lets remote or traveling employees maintain local phone numbers, reducing long-distance and 800-number costs and allowing you to enhance local visibility through listings in the chamber of commerce and local yellow pages.
- With lower long-distance rates and less reliance on outside support, your cost savings can really add up. Small businesses with 10 to 19 employees can save an average of $8,000 in the first year alone by purchasing an IP-based phone system such as Response Point*.
*(source: AMI-Partners June 2007)
Stay connected with customers and colleagues — from almost anywhere.
Response Point phone system software helps ensure VIP treatment for your callers. Incoming calls get answered faster, and customers can more easily reach the people they need. The result is improved customer satisfaction.
- The fully customizable Automated Receptionist smoothly routes calls to the right people and can answer common caller questions about your business, such as hours and location. Increased call volume is handled without compromising the customer experience.
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- Calls are transferred easily—between employees or departments—and unanswered parked calls get rerouted back to the receptionist so wait times are minimized.
- Screen pop-ups reveal details about callers, allowing more personalized service, and the Bypass Receptionist feature lets you specify which callers can ring employees directly.
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- Customizable URLs in notification windows. Integrate with 3rd-party applications to customize the links that appear inside incoming call notifications.
- The call history function empowers you to monitor and maximize responsiveness, customer service, and productivity. You can get complete details on each and every call, and export to Microsoft Office Excel® for analysis.
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- Click to call feature makes it even easier to find and connect with both internal and external contacts. To place a call, simply click the contact’s name.
Download Microsoft Response Point Service Pack 2 (SP2) for a full suite of upgrades and new features, like seamless VoIP integration:
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Even Easier to Talk to Colleagues and Customers
- Intercom & Paging
- Easy analog phone support with new devices
- After hours receptionist settings
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Better Solutions for Trained Specialists
- VPN & Multi-Subnet support
- Launch a web page from an incoming call
- New trunk devices
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Enhanced Features
- Improved audio robustness
- Parked call return
- Personal contacts can be called with specific services
Add new users quickly and easily.
Microsoft Response Point phone system software makes it easy to add and manage up to 50 users—without purchasing additional licenses. Average PC users can complete moves, additions, and changes without relying on expensive onsite support.
- Easy-to-follow configuration wizards let you add users in a few quick steps, so adjusting to staffing changes is simple.
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- Voicemail is set up automatically, and user names are instantly added to the company directory.
- Customizable After Hours Receptionist settings. Specify times when incoming calls should be routed during and after office hours, and holidays. Outside of these times, calls will be routed to the Automated Receptionist.
View Screenshot »
Add new users quickly and easily.
Microsoft Response Point phone system software makes it easy to add and manage up to 50 users—without purchasing additional licenses. Average PC users can complete moves, additions, and changes without relying on expensive onsite support.
- Easy-to-follow configuration wizards let you add users in a few quick steps, so adjusting to staffing changes is simple.
View Screenshot »
- Voicemail is set up automatically, and user names are instantly added to the company directory.
- Customizable After Hours Receptionist settings. Specify times when incoming calls should be routed during and after office hours, and holidays. Outside of these times, calls will be routed to the Automated Receptionist.
View Screenshot »
Microsoft Response Point is part of a large and growing family of communications products designed for small businesses. Microsoft works closely with its partners to ensure that they are well informed about the products and services they provide. You can confidently purchase Response Point certified products from a wide variety of partners, from hardware device manufacturers to phone service providers.
Microsoft Response Point Service Pack 2 (SP2) offers a rich suite of phone system features to connect you with your customers more effectively and at lower cost.
Connect to Colleagues and Customers Quickly and Professionally
Increase productivity and savings
- Intercom & Paging
- Voice dial any of your Microsoft Office Outlook contacts just by speaking their name
- Connect callers to the right person using the Automated Receptionist
- Monitor call activity with call status and call history features
- Customers can call your employees directly using Direct Inward Dialing (DID) numbers
- Free directory assistance saves time and money
Better Solutions for Trained Specialists
- Easy analog phone, digital line, VoIP adapter, and VPN support with new devices
- Launch a web page in response to an incoming call
- Upgrade firmware on phones and phone line adapters seamlessly with the upgrade wizard - automatically detects and provisions relevant devices
Enhanced Features
- Improved audio robustness
- Parked calls automatically return if left unattended
- Personal contacts can be called with specific services — for increased savings on long distance costs
Click here to see all the Response Point SP2 Features and Benefits
Click here for the SP2 Fact Sheet.
Access phones and features using only your voice.
With Response Point phone system software, you simply tell your phone what to do—and all it takes is a push of the blue button. The software's speech recognition technology is top quality, thanks to Microsoft's long-term investment in research and development.
- Voice commands. Use voice-activated commands to dial, transfer, and retrieve calls. You can also ask for the company directory.
- Voice dialing. Use your voice, instead of your phone keypad, to call contacts. This hands-free solution eliminates the need to memorize and press numerous key sequences. Now call anyone in the company, or any of your Microsoft Office Outlook contacts, just by speaking their name. You can just say, "Call Ted," instead of memorizing Ted's phone number.
- Improved DTMF detection. Change the channel that detects touch tones to reduce speech misrecognition, often caused by background noise and variable service requirements.
- Digital service. Configure voice service with a digital service provider. Digital service is often referred to as "T1," "E1," "PRI," or "ISDN" by some service providers and in different regions.
- Free directory assistance. Voice-dial 1-800-CALL-411 to find business phone numbers in the U.S. and other information by saying "Call four one one."
- Automated Receptionist. Enable the automated voice to answer and direct calls all of the time, when the office is closed, or when your receptionist can't take calls. You can customize the automated greetings, responses, and prompts that callers will hear when they navigate the phone system. You can record answers to questions that callers frequently ask the Automated Receptionist, such as "What are your business hours?"