CTRL IT Inc. Knowledgebase

Error The Visual Studio Tools for Office 3.0 Runtime is not installed

Administrator — Mon, 06 Sep 2010 10:33:36 GMT

Overview

Call Ctrl Outlook 2007 Add-In returns the error:

The Visual Studio Tools for Office 3.0 Runtime is not installed. Please install before proceeding.

Background

The Call Ctrl Outlook Add-In requires the Visual Studio Tools for Office 3.0 Runtime and Service Pack 1.

Resolution

To install the required Visual Studio Tools for Office 3.0 Runtime and Service Pack 1 download and install the following:

Error A required component for interaction with Outlook 2007 is not available

Administrator — Mon, 06 Sep 2010 10:32:15 GMT

Overview

Call Ctrl Outlook 2007 Add-In returns the error:

A required component for interacting with Outlook 2007 is not available. Please install 2007 Microsoft Office Redistributable Primary Interop Assemblies before proceeding.

Background

The Call Ctrl Outlook Add-In requires the Microsoft Office 2007 Redistributable Primary Interop Assemblies.

Resolution

The Microsoft Office 2007 Redistributable Primary Interop Assemblies can be installed from the following location:

Microsoft Office 2007 Redistributable Primary Interop Assemblies

Dial Plan

Administrator — Fri, 20 Aug 2010 06:58:30 GMT

Creating RegEx (Regualar Expressions) values for Clip Board Monitor

Administrator — Tue, 10 Aug 2010 06:41:16 GMT

Overview

This article is to create a central location where Call Ctrl users can submit known RegEx values known to work in their given area. We plan on adding additional values, but need the help of our user base to extend this list.

The Clip Board Monitor feature allows a phone call to be initiated from essentially any Windows based application where a text-based phone number can be copied and automatically dialed through Call Ctrl.

The Clip Board Monitor scans the Windows Clip Board for phone numbers when a text value is copied using the Windows Copy and Paste feature. When a text value is copied in the Clip Board a user-defined Regular Expression is used to check and see if it is a phone number. If so, the text is then passed to Call Ctrl and a new phone call is initiated.

The only draw back to enabling this feature is that if there is a need to copy and paste a phone number for other uses, a call will be initiated. There are other programming methods to accomplish this feature, but reliability becomes an issue with most of the other methods. The Clip Board Monitor is by far the most reliable way of integrating Call Ctrl into essentially any Windows application.

Resources

The following is a list of countries we are currently developing support for. We wish users from these countries listed (or not listed) to provide us with either the RegEx values to help build and extend a collection of tested values.

Please submit a comment if you have developed a RegEx value known to work w/in Call Ctrl and your area. You may also email us at CallCtrl.Support<a>uctrlit.com if you need help. Please provide the various number combination common to your area and would be glad to see where we can help, but is ultimately up to the end-user for testing.

United States
RegEx Value
($?[2-9]\d{2}$?)?(\s|-|\.)?\d\d\d(\s|-|\.)?\d{4,4}((\s|-|\.))?
Tested values known to work with:

(949)743-0233

(949) 743-0233

949.743.0233

949 743 0233

9497430233

949-743-0233

949-7430233

949.7430233

743-0233

743.0233

743 0233

7430233
Australia
RegEx Value:
^(\+\d{2}[ \-]{0,1}){0,1}(((${0,1}[ \-]{0,1})0{0,1}${0,1}[2|3|4|7|8]{1}\){0,1}[ \-]*(\d{4}[ \-]{0,1}\d{4}))|(1[ \-]{0,1}(300|800|900|902)[ \-]{0,1}((\d{6})|(\d{3}[ \-]{0,1}\d{3})))|(13[ \-]{0,1}([\d \-]{5})|((${0,1}[ \-]{0,1})0{0,1}${0,1}4{1}[\d \-]{8,10})))|(^${0,1}0[2|3|4|7|8]{1}${0,1}[ \-]{0,1}\d{4}[ |\-]{0,1}\d{4}$)
Tested values known to work with:

+61 3 8123 1234

+61 7 9123 1234

+61-04-9123-1234

+61-2-9123-1234

+61-8-9123-1234

+61-7-9123-1234

+61-(03)-9123-1234

+61 (03) 9123-1234

02 9123 1234

03-9123-1234

(02) 9123 1234

(03) 9123 1234

(04) 9123 1234

(07) 9123 1234

(08) 9123-1234

1900-123-322

1900 322 232

1900322132

1902222032

1800-132 322

1 800 322 222

1300232322

13 73 23

132 221

0400 111 222

0400111222

+61 400 111 222

+61 (0)3 1234 4566

+61 (0)411222333

+61 (0)400-000-000

Please use any of the following resources to help write RegEx values for your area. The Regular Expression Library has a collection of phone number RegEx values for most areas around the world.:

Regular Expression Library
Regular Expressions Info

Please use the comments section below to post questions and information that may be later promulgated into the main article.

Call Ctrl 1.1 Released

Administrator — Mon, 09 Aug 2010 10:04:37 GMT

Call Ctrl 1.1 added the following features:

Windows 7 Support
Added DataGrid Support and ability to Sort by Contact Name, Phone Number or Date
Added DateTime to Redial/Incoming call entries
Supports the following Linksys SPA900 and Cisco SPA500 IP Phones regardless of phone system or service used under:
- Cisco
  - SPA525G
  - SPA525G2
  - SPA509G
  - SPA504G
  - SPA502G
  - SPA501G
- Linksys
  - SPA962
  - SPA942
  - SPA922

Using Call Ctrl Outside SPA9000

Administrator — Wed, 04 Aug 2010 18:05:35 GMT

Overview

Call Ctrl is supported outside the SPA9000 enviornment with limited support available direct to the SPA IP Phone. Call Ctrl will support the SPA IP Phones in Hosted, Asterisk and other SIP-compliant IP PBX configurations.

The following definitions are required to describe the supported features:

Control : Allows Call Ctrl to perform actions against the phone, such as: New Call, End Call, Hold, Transfer, etc.
Status: This allows the phone to inform Call Ctrl of its status, such as: an Active or Ringing Call, Phone Details, Volume, etc.

When Call Ctrl is used outside the SPA9000, ONLY the CONTROL methods are available. Users have the same functionality when performing actions, but the phone will not receive the status of these actions when they are made. For example, users may make a call, but the Extension and Call instances will not reflect a call is being made in the Call Ctrl interface. This will simply require the users to use the phone display for status as opposed to Call Ctrl for determining what actions to perform and when. These limitations should not have a significant impact on the productivity Call Ctrl allows users, but simply a different approach to its utilization.

New Call Notification, Transfer and Conference are not available within Call Ctrl when the phones are not connected to the SPA9000.

Cause

Call Ctrl uses an API which is made available using the SPA9000 and the SPA IP Phone. The API is not fully implemented on the SPA IP Phone and requires the help of the SPA9000. Cisco has had plan for some time to make the API available regardless if used under the SPA9000.

Call Ctrl is currently under development to include complete support for Status and Control methods regardless of this feature being implemented in future firmware releases.

Resolution

To enable Call Ctrl to utilize the SPA IP Phone when the phone is NOT connected to the SPA9000 perform the following steps:

Log into the SPA IP Phone web admin: http://spa-ip-phone-ip-address/
Select Admin and then Advanced option to enabled the Advanced Admin options.
Navigate to SIP Tab/Linksys Key System Parameters/Linksys Key System.
Set Linksys Key System to Yes.
The Phone should restart, if not restart it manually.
Reconfigure Call Ctrl using the Settings Wizard and ensure the NO SPA9000 is selected during setup.

Debugging Call Ctrl and SIP Messages

Administrator — Thu, 15 Jul 2010 18:51:27 GMT

Overview

Debugging is turned on by default after Call Ctrl installation and will collect all SIP and Application messages as a result. Debugging should be the first thing to turn on and check when experiencing problems which are not evident after double checking general settings.

Background

There are many issues that can arrise when experiencing issues with Call Ctrl and the phone system.

Resolution

To turn on/off Debugging:

Launch the Settings window by either selected Edit/Settings from the main menu or right-clicking the Call Ctrl tray icon and selecting Settings.
Ensure the first tab, SIP Settings is selected. Check or Uncheck the Debugging Enabled checkbox.
Call Ctrl requires a restart to either disable or enable debugging.

NOTE:It is recommended that after your initial configuration of Call Ctrl that Debugging be disabled. Debugging should only be enabled on initial configuration or when troubleshooting a phone device or Call Ctrl installation.

To view debugging results:

For each Windows user profile for which Call Ctrl is configured there is a seperate CallCtrlDebug file and is located in the following directory with the file name CallCtrlDebug.txt:

Vista or Windows 7
C:\Users\ <<USERNAME>> \ AppData\Local\CTRL_IT_Inc\
Variables can be used: %USERPROFILE%\AppData\Local\CTRL_IT_Inc\
XP
C:\Documents and Settings\ <<USERNAME>> \Local Settings\Application Data\CTRL_IT_Inc
Variables can be used: %USERPROFILE\Local Settings\Application Data\CTRL_IT_Inc

NOTE:The default debug text file is called CallCtrlDebug.txt. CallCtrlDebug may have a differant name which corresponds to the value located in CallCtrl.config setting CallCtrlDebugFile.

Debug file contents:

The following is the header containing the settings used for each application startup when debugging and the SIP client is initialized.

--------------------------------------------    Logging Enabled: 1/1/2009 12:00:00 PM    --------------------------------------------      --SETTINGS----------------------------------     SPA-9000 Address: 10.1.1.91    SPA-9000 Port: 6060      SPA-Series Phone Address: 10.1.1.95    SPA-Series Phone Name: Steve        CallCtrl Port: 5060-5061

The following is an example of a Call Ctrl generated error message. Performing a search for the value can provide valuable insight to all Call Ctrl errors that may not be displayed to the users.

--CALL CTRL ERROR---------------------------

Troubleshooting with Debug File

Summary of Call Ctrl initialization to SPA-9000:

The following SIP traces excerpt provides a good example of a working configuration. There are a few mandatory steps which must take place in order for Call Ctrl to establish communitation with the device to which it is configured to manage

Call Ctrl REGISTER to SPA-9000 and recieves a 200 in response.
Call Ctrl SUBSCRIBE to SPA-9000 and recieves a 200 OK in response.
Call Ctrl NOTIFY (Send) to SPA-9000 and recieves a 200 OK in response.
SPA-9000 NOTIFY (Recieve) to Call Ctrl and sends 200 OK in response.

Detail of Call Ctrl initialization to SPA-9000:

 SUBSCRIBE to SPA-9000   SUBSCRIBE sip:Steve@10.1.1.91:6060 SIP/2.0   Via: SIP/2.0/UDP 10.1.1.101:5060;branch=z9hG4bK-72327232   Max-Forwards: 70   From: <sip:vista@10.1.1.91>;tag=1471727439   To: <sip:Steve@10.1.1.91>   Call-ID: 168819943-1833765715-2074676046   CSeq: 2 SUBSCRIBE   Contact: <sip:vista@10.1.1.101:5060>   Content-Length: 0   Expires: 3600   Event: x-spa-cti  User-Agent: Call Ctrl 1.0 Steve       Response OK from SPA-9000  SIP/2.0 200 OK   To: <sip:Steve@10.1.1.91>;tag=dbaa86f56de58d   From: <sip:vista@10.1.1.91>;tag=1471727439  Call-ID: 168819943-1833765715-2074676046   CSeq: 2 SUBSCRIBE   Via: SIP/2.0/UDP 10.1.1.101:5060;branch=z9hG4bK-72327232   Server: Linksys/SPA9000-6.1.5  Expires: 3600   Allow-Events: talk, hold, conference, x-spa-cti   Content-Length: 0

 NOTIFY to SPA-9000 (Send)   NOTIFY sip:sw-vista@10.1.1.101:5060 SIP/2.0   Via: SIP/2.0/UDP 10.1.1.91:5080;branch=z9hG4bK-3c8cf2b5;rport   From: <sip:Steve@10.1.1.91>;tag=3ddc74fd77168c5a   To: <sip:sw-vista@10.1.1.91>;tag=44371761   Call-ID: 728313783-2100927785-1430562479   CSeq: 38056 NOTIFY  Max-Forwards: 70   Event: x-spa-cti   User-Agent: Linksys/SPA9000-6.1.5   Subscription-State: terminated   Allow-Events: talk, hold, conference, x-spa-cti  Content-Length: 0       Response OK from SPA-9000   SIP/2.0 200 OK   Via: SIP/2.0/UDP 10.1.1.91:5080;branch=z9hG4bK-3c8cf2b5;rport   From: <sip:Steve@10.1.1.91>;tag=3ddc74fd77168c5a   To: <sip:sw-vista@10.1.1.91>;tag=44371761   Call-ID: 728313783-2100927785-1430562479   CSeq: 38056 NOTIFY   Content-Length: 0  Event: x-spa-cti   User-Agent: Call Ctrl 1.0 Steve

 NOTIFY from SPA-9000 (Recieve)   NOTIFY sip:sw-vista@10.1.1.101:5060 SIP/2.0   Via: SIP/2.0/UDP 10.1.1.91:5080;branch=z9hG4bK-268e1b13;rport   From: <sip:Steve@10.1.1.91>;tag=dbaa86f56de58d  To: <sip:sw-vista@10.1.1.91>;tag=1471727439   Call-ID: 168819943-1833765715-2074676046  CSeq: 3635 NOTIFY   Max-Forwards: 70   Event: x-spa-cti   User-Agent: Linksys/SPA9000-6.1.5   Subscription-State: active;expires=3600   Allow-Events: talk, hold, conference, x-spa-cti   Content-Length: 1365   Content-Type: application/x-spa-status     <spa-status state="full"><phone mac="00000000" name="Steve" sw="6.1.3(a)" hw="1.0.3(6776)" nl="6" nc="12" model="SPA-962" serial="11111111"/>   <ext id="1" uri="200@10.1.1.91:6060" reg="F" dnd="F" suid="200" cfwd=""/>   <ext id="3" uri="400@10.1.1.91:6060" reg="F" dnd="F" suid="400" cfwd=""/>   <ext id="4" uri="200@10.1.1.91:6060" reg="F" dnd="F" suid="100" cfwd=""/>   <ext id="5" uri="200@10.1.1.91:6060" reg="F" dnd="F" suid="101" cfwd=""/>   <ext id="6" uri="200@10.1.1.91:6060" reg="F" dnd="F" suid="102" cfwd=""/>   <call id="1" ref="190" state="idle" ext="1" share="T"/>   <call id="2" ref="2" state="idle" ext="1" share="F"/>   <call id="3" ref="57" state="idle" ext="3" share="T"/>   <call id="4" ref="6" state="idle" ext="4" share="T"/>   <call id="5" ref="2" state="idle" ext="5" share="T"/>   <call id="6" ref="5" state="idle" ext="6" share="T"/>   <call id="7" ref="15" state="idle" ext="1" share="T"/>   <call id="8" ref="0" state="idle" ext="1" share="F"/>   <call id="9" ref="1" state="idle" ext="3" share="T"/>   <call id="10" ref="1" state="idle" ext="4" share="T"/>   <call id="11" ref="1" state="idle" ext="5" share="T"/>   <call id="12" ref="1" state="idle" ext="6" share="T"/>   <speaker state="off" vol="0"/>   <headset state="on" vol="0"/>   <handset state="onhook" vol="13"/>   <ringer state="on" vol="8"/>   <agent state="unavailable"/>  </spa-status>

Troubleshooting Error 403 Forbidden

Administrator — Thu, 15 Jul 2010 18:35:46 GMT

Overview

During Call Ctrl startup the following error is displayed:

The error '403 Forbidden' was received from SPA-STATUS and will prevent Call Ctrl from functioning properly. Please enable Debugging and restart Call Ctrl to diagnose the problem.

When the SPA phone is configured in an unsupported manner or mis-configured the following symtoms may be present:

Orange Ext light on phone

They should all be Green. If they are Orange there was a problem with the Ext. Further review will be required to determine the cause of the Orange Ext light.

Ext FailedAuthenticate Registration State

Using the SPA IP Phone web admin under the Info tab check the Ext 1 – Ext n (n = number of lines) to ensure each extension’s Registration State is Registered (Not Registered if the extension is a duplicate).

Primary extensions registered, but there are some that are not and have FailedAuthenticate Registration State. Note Ext 2 Status is Not Registered. This is not a problem since this extension is in essense Ext 1 duplicate. The phone will continue to function but Ext 3, 4 and 5 will not.

Background

When a phone is configured with a single Ext the SPA9000 will automatically configure the phone to use this password during the phone registration with the SPA9000. If the phone has multiple Ext only the primary Ext will be configured automatically. For example, if your phone uses Ext 200 on lines 1 / 2 and also uses Ext 300 on lines 3 / 4. Lines 3 / 4 will have to be manually configured to use the Phone Ext Password. To configure the Ext the SPA9000/SIP/PBX Phone Parameters/Phone Ext Password must be set on the phone’s Ext n(n=number of lines)/Subscriber Information/Password.

During the Settings Wizard, Call Ctrl retrieves the SIP/PBX Phone Parameters/Phone Ext Password from the SPA9000 configuration. This password is then used when Call Ctrl performs a SIP REGISTER to the SPA9000. This setting can be changed using the SPA9000 web admin pages. Whenever the Phone Ext Password is changed the phones and Call Ctrl also need to be updated. In Call Ctrl it is best to rerun the Settings Wizard to ensure all passwords are properly configured. This password can also be changed in the Settings/SIP Settings/Password.

Resolution

The following lists the possible resolutions to the 403 Forbidden error message.

If Ext lights are Orange, properly set the Phone Ext Password on the phone and reboot the SPA9000/Phone. After doing this and the light is still Orange there may be other problems that require further attention and outside the scope of this issue and Call Ctrl.
Delete the user.config file that holds all Call Ctrl settings and passwords. The file can be deleted by deleting the following directory by entering Start/Run:
- Vista or Windows 7
  C:\Users\ <<USERNAME>> \ AppData\Local\CTRL_IT_Inc\
  Variables can be used: %USERPROFILE%\AppData\Local\CTRL_IT_Inc\
- XP
  C:\Documents and Settings\ <<USERNAME>> \Local Settings\Application Data\CTRL_IT_Inc
  Variables can be used: %USERPROFILE\Local Settings\Application Data\CTRL_IT_Inc
Ensure all Ext lights on the phone are green and the Ext Status is Registered/Not Registered(when the Ext is a duplicate). Run the Settings Wizard to ensure all passwords are correctly configured and restart Call Ctrl.
If you have configured one of the Ext on your phone to use another PBX/Service Provider there may be issues. We have not tested this specific issue and is most likely out of our control as to whether is it possible to have Call Ctrl control a phone where all Ext are not fully utilized under the SPA9000.

Troubleshooting Error 401 Unauthorized

Administrator — Thu, 15 Jul 2010 18:35:03 GMT

Overview

The error message 401 Unauthorized is an error messages that indicates there was an authentication problem. Call Ctrl utilizes SIP Authentication and is configured during the Settings Wizard automatically.

Resolution

This issue can generally be rectified by re-running the Settings Wizard. This will effect reset all username and password values and generate current values taken directly from the SPA9000 and SPA phone.

Perform the following steps to reset the SIP Authentication:

Shutdown Call Ctrl
Delete the user.config file that holds all Call Ctrl settings which include the SIP username and password. The file can be deleted by deleting the following directory by entering Start/Run:
- Vista or Windows 7
  C:\Users\ <<USERNAME>> \ AppData\Local\CTRL_IT_Inc\
  Variables can be used: %USERPROFILE%\AppData\Local\CTRL_IT_Inc\
- XP
  C:\Documents and Settings\ <<USERNAME>> \Local Settings\Application Data\CTRL_IT_Inc
  Variables can be used: %USERPROFILE\Local Settings\Application Data\CTRL_IT_Inc
Reboot the SPA phone.
After the SPA phone is running after the reboot, start Call Ctrl.
The Settings Wizard should automatically launch. If not, the settings file was not delete properly.
Complete the Settings Wizard and restart Call Ctrl.

Call Ctrl should now authenticate properly to the SPA phone.

If you continue to experience issues try reviewing the Related Links for other articles related to 401 Unauthorized.

Application and User Configuration Files

Administrator — Thu, 15 Jul 2010 18:31:59 GMT

App.config Settings File

Call Ctrl utilizes the standard Microsoft .NET Framework App.Config file for all application and user settings. Once Call Ctrl is installed the App.Config file is called CallCtrl.exe.config and is located in the installation directory.

The default installation location:

C:\Program Files\CTRL IT\Call Ctrl

CallCtrl.config can be modified using any text editor such as Notepad.exe. Any changes to the config file require Call Ctrl to be restarted.

User.config Settings File

The User.Config files are much like the App.config file, however they store settings specific to users and not to global application settings. These user settings are stored in separate files for each user. This allows different Windows profiles or logons to keep their own explicit settings without conflicting with the other users that may use the same computer. This also allows for more secure deployment as users may store sensitive information such as logon information which they would not want to share with other system users.

The default location per user:

Vista or Windows 7
C:\Users\ <<USERNAME>> \ AppData\Local\CTRL_IT_Inc\
Variables can be used: %USERPROFILE%\AppData\Local\CTRL_IT_Inc\
XP
C:\Documents and Settings\ <<USERNAME>> \Local Settings\Application Data\CTRL_IT_Inc
Variables can be used: %USERPROFILE\Local Settings\Application Data\CTRL_IT_Inc

Error The number of installations allowed for this license key has been exceeded

Administrator — Thu, 15 Jul 2010 18:23:07 GMT

Overview

When a license is installed and the Call Ctrl is configured to use a specific phone to which it was licensed. If while this license is installed and Call Ctrl is configured to use a differant phone the following error message will displayed to the user.

The number of installations allowed for this license key has been exceeded.

Background

If the following error message is displayed, there was an attempt to install a license which has been authenticated and associated with another phone.

Resolution

Either configure Call Ctrl to use this phone or install a different license.

Error 401 Unauthorized and 403 Forbidden

Administrator — Thu, 15 Jul 2010 18:20:37 GMT

Overview

Call Ctrl supports SIP Authentication and is configured during the Call Ctrl Settings Wizard.

When the SPA phone is connected to the SPA9000 the SIP Authentication is retrieved from the following settings:

Username: SPA IP Phone/User ID
Password: SPA9000/Phone Ext Password

Call Ctrl retrieves this value and is used when Call Ctrl makes the initial connection to the phone.

When the SPA phone is used under other SIP-compliant PBX these settings are manually set according to the SIP Authenication setting dictated by the PBX.

Background

The following is the general Request/Response pattern when Call Ctrl authenticates to the SPA phone. This follows the SIP Authentication for WWW-Authenticate and Authorization.

Call Ctrl sends the SPA9000 a REGISTER

            REGISTER sip:SPA9000-IP-ADDRESS:6060 SIP/2.0            Via: SIP/2.0/UDP COMPUTER-IP-ADDRESS:5060;branch=k1hk2bD-12345678            Max-Forwards: 70            From: sip:COMPUTER-NAME@COMPUTER-IP-ADDRESS;tag=1511064382            To: sip:COMPUTER-NAME@SPA9000-IP-ADDRESS            Call-ID: 344455738-1740902088-7072075            CSeq: 1 REGISTER            Contact: sip:COMPUTER-NAME@COMPUTER-IP-ADDRESS:5060            Content-Length: 0            Expires: 3600            User-Agent: Call Ctrl 1.1 USER-NAME

The SPA9000 will challenge the REGISTER

            SIP/2.0 401 Unauthorized            To: sip:COMPUTER-NAME@SPA9000-IP-ADDRESS;tag=60b7acd9-0            From: sip:COMPUTER-NAME@COMPUTER-IP-ADDRESS tag=1511064382            Call-ID: 344455738-1740902088-7072075            CSeq: 1 REGISTER            Via: SIP/2.0/UDP COMPUTER-IP-ADDRESS:5060;branch=k1hk2bD-12345678            Server: Linksys/SPA9000-6.1.5            WWW-Authenticate: Digest realm="SPA9000-IP-ADDRESS", nonce="70f778f0", algorithm=md5            Allow-Events: talk, hold, conference, x-spa-cti            Content-Length: 0

Call Ctrl will re-REGISTER with the nonce from the 401 Unauthorized

                        REGISTER sip:SPA9000-IP-ADDRESS:6060 SIP/2.0            Via: SIP/2.0/UDP COMPUTER-IP-ADDRESS:5060;branch=z9hG4bK365126659            Max-Forwards: 70            From: sip:COMPUTER-NAME@COMPUTER-IP-ADDRESS;tag=1511064382            To: sip:COMPUTER-NAME@SPA9000-IP-ADDRESS            Call-ID: 344455738-1740902088-7072075            CSeq: 2 REGISTER            Contact: sip:COMPUTER-NAME@COMPUTER-IP-ADDRESS:5060            Content-Length: 0            Expires: 3600            Authorization: Digest username="200",            uri="sip:SPA9000-IP-ADDRESS6060",            algorithm=MD5,            realm="SPA9000-IP-ADDRESS",            nonce="70f779f0",            response="518c57e10b00c7d7cc5e662cc9874278"            User-Agent: Call Ctrl 1.1 USER-NAME

Call Ctrl should receive one of the following:

200 OK – Register and Authentication Successful

            SIP/2.0 200 OK            To: sip:COMPUTER-NAME@SPA9000-IP-ADDRESS;tag=60b7acd9-0            From: sip:COMPUTER-NAME@COMPUTER-IP-ADDRESS;tag=1105468791            Call-ID: 1067102475-1788586211-1070643713            CSeq: 2 REGISTER            Via: SIP/2.0/UDP COMPUTER-IP-ADDRESS:5060;branch=z9hG4bK1099038656            Contact: sip:COMPUTER-NAME@COMPUTER-IP-ADDRESS:5060;expires=60            Server: Linksys/SPA9000-6.1.5            Allow-Events: talk, hold, conference, x-spa-cti            Content-Length: 0            Date: Tue, 6 Jul 2010 15:48:49 PST

401 Unauthorized – Authentication failed from bad credentials or mis-configured phone. Repeat from step 3 until REGISTER is successful or interrupted by another process.

             SIP/2.0 401 Unauthorized             To: sip:COMPUTER-NAME@SPA9000-IP-ADDRESS;tag=60b7acd9-0             From: sip:COMPUTER-NAME@COMPUTER-IP-ADDRESS;tag=2140065145             Call-ID: 1067102475-1788586211-1070643713             CSeq: 4 REGISTER             Via: SIP/2.0/UDP COMPUTER-IP-ADDRESS:5060;branch=k1hk2bD-12345678             Server: Linksys/SPA9000-6.1.5             WWW-Authenticate: Digest realm="SPA9000-IP-ADDRESS", nonce="915af6f3", algorithm=md5             Allow-Events: talk, hold, conference, x-spa-cti             Content-Length: 0

Regardless of the previous result Call Ctrl will always attempt a SUBSCRIBE immediately after the REGISTER request. The result of the SUBSCRIBE is dependent on the REGISTER result and will return one of the following:

200 OK – Subscription Successful

             SIP/2.0 200 OK             To: sip:PHONE-NAME@SPA9000-IP-ADDRESS;tag=3e71480c6eab9f9b             From: sip:COMPUTER-NAME@SPA9000-IP-ADDRESS;tag=6236126             Call-ID: 448036229-1843726709-2127160951             CSeq: 3 SUBSCRIBE             Via: SIP/2.0/UDP COMPUTER-IP-ADDRESS:5060;branch=k1hk2bD-12345678             Server: Linksys/SPA9000-6.1.5             Expires: 3600             Allow-Events: talk, hold, conference, x-spa-cti             Content-Length: 0

403 Unauthorized – Will always return if REGISTER responded with 401 Unauthorized.

             SIP/2.0 403 Forbidden             To: sip:PHONE-NAME@SPA9000-IP-ADDRESS;tag=60b7acd9-0             From: sip:COMPUTER-NAME@COMPUTER-IP-ADDRESS;tag=235976043             Call-ID: 897294665-2025450385-1187892155             CSeq: 1 NOTIFY             Via: SIP/2.0/UDP COMPUTER-IP-ADDRESS:5061;branch=k1hk2bD-12345678             Server: Linksys/SPA9000-6.1.5             Allow-Events: talk, hold, conference, x-spa-cti             Content-Length: 0

The following error will be returned and Call Ctrl will automatically shutdown:

The error '403 Forbidden' was received from SPA-STATUS and will prevent Call Ctrl from functioning properly. Please enable Debugging and restart Call Ctrl to diagnose the problem.

Resolution

The Related Links contains an article link to troubleshoot the 403 Forbidden error message.

Error The license is not valid for this SPA Phone

Administrator — Thu, 15 Jul 2010 18:16:27 GMT

Overview

The license is not valid for this SPA Phone. This could be because you have changed the SPA Phone since installing the license.
Licensed SPA Serial No: 123456789012 This SPA Serial No: 012345678901
You may need to install a new license using the original License Key provided to you when you purchased the product.

Background

The error is gererated when the licensed SPA Phone serial number doesn't match the serial number Call Ctrl is connected to. Each update Call Ctrl recieves includes the phone's serial number and when this serial number doesnt match the installed license this error will be thrown.

Resolution

Call Ctrl is forced to shutdown when this error is generated so it is impossible to change any settings using the Settings/SIP Settings window in Call Ctrl. This requires the application to be shutdown and manually edit the user.configuration files and setting the SPA Phone Address to the correct address which corresponds to the correct serial number.

Once Call Ctrl is running properly the License may be uninstalled and either a new license installed or install the right License File for that particular serial which matches the phone you changed to.

Call Ctrl 1.0 Released

Administrator — Thu, 15 Jul 2010 10:05:05 GMT

The initial release of Call Ctrl 1.0 was released to bridge the gap between the SPA IP Phone and its users by providing access to their phone features from their Windows desktop and the applications they use daily.

Support Windows Version

Windows Vista
Windows XP

Supports SPA900 Series IP Phones

SPA962
SPA942
SPA922

Phone Number and Contact Management

Click to Dial
Outlook 2007 AddIn
Internet Explorer AddIn
Shared Call Ctrl Directory
Phone System Directory (SPA9000 Corporate Directory)
Redial List
Incoming List
Speed Dial List
Directory List

Call Features

Drag & Drop Transfer
Drag & Drop Conferencing
Answer Call
End Call
Hold
Reject
Redirect to:
- Voicemail
- Directory
- Speed Dial
- Outside Number

Presense and Availability

Do Not Disturb / DND
Call Forward / CFWD
Available / Not Available
Agent Login

Volume Control

Handset
Headset
Ringer
Speaker
Mute

Call Ctrl User Guide

Administrator — Thu, 15 Jul 2010 09:45:29 GMT

For the most recent version of the User Guide please use this download. This download serves as the central location for the User Guide and modification to the user guide will be uploaded as they become available.

Defining Application and User Settings

Administrator — Thu, 15 Jul 2010 09:25:05 GMT

Application Settings

All settings are global settings per Call Ctrl installation and across all users on the local computer. This allows users to share settings when settings must be uniform.

CallCtrlSubscribeInterval	SIP Subscribe interval which Call Ctrl SUBSCRIBE's to SPA 9000. Default value 3600 seconds. Value should not be changed unless enviornment requires specific value. Value can only be changed in CallCtrl.config
CallCtrlRegisterInterval	SIP Register interval which Call Ctrl REGISTER's to SPA 9000. Default value 60 seconds. Value should not be changed unless enviornment requires specific value. Value can only be changed in CallCtrl.config. Setting can be verified by viewing the PBX Status page on the SPA 9000 which can be accessed from Call Ctrl under the main menu Tools/Manage/Spa Phone Registration Status.
CallCtrlDirectory	Path where Call Ctrl Directory XML data file is stored. Default value is C:\Program Files\CTRL IT\Call Ctrl and is originally set by the Call Ctrl Setup program.
CallCtrlInstallDirectory	Path where Call Ctrl was installed. Default value is C:\Program Files\CTRL IT\Call Ctrl and is originally set by the Call Ctrl Setup program.

User Settings

All settings are available per user. This allows differant user profiles on the same Windows computer to have unique setting to that user. Settings are created when Call Ctrl is started for the first time after completing the Settings Wizard.

UserDialPlanAreaCode	Area code value for location. Used to create dial plan and control how calls are handled.
UserDialPlanDialPrefix	Steering diget, typically used to access specific line or reach an outside number. Call Ctrl does not use this number.
UserDialPlanDialSuffix	Value appended to the end of a phone number for use by other phone systems. Call Ctrl does not use this number.
UserDialPlanEnabled	True or False value which enables the Dial Plan. Typically the Dial Plan in hanlded by the phone and the pbx. Call Ctrl has ability to use its built-in dial plan.
UserDialPlanExtensionRangeMax	Extension Range Maximum identifies the end of the local extension range for the PBX to which Call Ctrl subscribes to. Call Ctrl's Dial Plan utilizes these number to determine if a call is local or an outside number.
UserDialPlanExtensionRangeMin	Extension Range Minimum identifies the beginning of the local extension range for the local PBX to which Call Ctrl subscribes to. Call Ctrl's Dial Plan utilizes these number to determine if a call is local or an outside number.
UserDialPlanInclude1BeforeAreaCode	Determines whether the one is included before the area code. This is required by most carriers when making a long distance phone call.
UserDialPlanIncludeAreaCode	Determines whether the area code is included when dialing a local phone call which is not long distance. Many VoIP carriers require an area code on all outbound calls. Local telephone carriers typically do not require an area code for local calls.
UserDialPlanLocal	Country code value to identify location. Currently US is the only available local. Used to determine appropriate Dial Plan to use.
UserSettingsWizardOnAppStart	Default value is False for all users who have not launched Call Ctrl. Set to true after sucessfully running the Settings Wizard and making initial configuration per user. Setting to False will launch Settings Wizard on Call Ctrl startup.
UserCallCtrlPort	TCP/IP port used for SIP communications on the local computer where Call Ctrl is installed between SPA 9000 (SIP Proxy) and SPA Phone. Value can be set in the Settings Wizard or in Call Ctrl/Settings/SIP Settings tab. Default value is 5060 and 5061. Two port numbers are used and the second number is not explicitly set but is alway the Port Number plus one.
UserFullName	Used to identify the Call Ctrl user. This value is added to the User-Agent SIP header field. Currently this is used in two places within Call Ctrl. First, is the SIP debug messages when logging is enabled on Call Ctrl or a device Call Ctrl is connected (SPA phone or SPA9000). Second, value is displayed on the SPA9000 PBX Status page which also shows all hosts currently registered to the device. Future versions will use this field in directory operations for Chat and other messaging types.
UserIpAddress	Value is automatically retrieved from Windows Networking during the Settings Wizard. This value can be changed, but requires that Call Ctrl is restarted. Used when Call Ctrl creates a SUBSCRIBE/REGISTER SIP message and identifies the SIP message's sender so that a response can be sent to the correct address.
UserPhoneSpaStatus	A Call Ctrl generated SPA-STATUS XML document that reflects the SPA phone's status. The SPA-STATUS is automatically retrieved from the SPA9000, but when Call Ctrl is used outside the SPA9000 enviornment the SPA-STATUS needs to be automatically generated from the spacfg.xml located on the phone. This value allows the SPA-STATUS to be persisted when the SPA-STATUS is not available via the SIP SUBSCRIBE/NOTIFY methods.
UserSpa9000Address	The IP Address or Hostname of the SPA 9000 which Call Ctrl the the phone Call Ctrl manages Subscribes to. Value can be set in the Settings Wizard or in Call Ctrl/Settings/SIP Settings tab.
UserSpa9000Port	The TCP/IP port the SPA 9000 uses to answer SIP Proxy calls. Default value is 6060. Value can be set in the Settings Wizard or in Call Ctrl/Settings/SIP Settings tab.
UserSpa9000VoiceMailLine	When the SPA9000 is configured to work with the SPA400 a specific line instance on the SPA9000 is required. This value can be a Line 1 - 4. This value is required when forwarding a call to voice mail. The Line instance on the SPA9000 that is used in combination with the voice mail extension.
UserSpaPhoneAddress	The IP Address or Hostname of the SPA Phone which Call Ctrl manages. Value can be set in the Settings Wizard or in Call Ctrl/Settings/SIP Settings tab.
UserSpaPhoneName	Phone name set on the SPA Phone. This value is configured on the phone during the phones setup. This value is required for communications beteen Call Ctrl and the SPA Phone. Value can be set in the Settings Wizard or in Call Ctrl/Settings/SIP Settings tab.
UserView	Data Type: Accepted values are "Horizonal" and "Vertical". This value is configured on the Call Ctrl main menu under View. Allows values to be retained between application restarts.
UserViewExtWidth	Sets the width for the Extension and Call elements within the Call Ctrl UI. Default value is 100, but can be adjusted to any positive number. When configured with the SPA-922 the value is multiplie by 4. For example, with the default value of 100, the actual with of the SPA-922 Ext is 400. The reason this was required was to compensate for the single Ext which had significant dead space whereas other models have many extension filled this space.
UserViewContentChat	Chat pane in Call Ctrl. Sets whether the pane is displayed within the user interface. Value is for future use.
UserViewContentPhoneDetails	Phone Details pane in Call Ctrl. Sets whether the pane is displayed within the user interface.
UserViewContentVolumeSettings	Volume Settings pane in Call Ctrl. Sets whether the pane is displayed within the user interface.
UserDebugEnabled	Sets debugging for Call Ctrl and SIP message traces. Enabled by default whicsh should be disabled after initial configuration. Enabling should only be used when troublshoot or when call data collection is required.
UserDebugFile	Debug file name which defaults to CallCtrlDebug.txt. Allows differant file names per user to allow call data to be collected seperately per user.
UserReportingFile	Provides the ability to specify a Reporting file per user. Reporting file includes all call data (Call Out, Call In, Speed Dial).
CallCtrlDirectory	Path where Call Ctrl XML Directory file is located. This allows multiple users to all point to the same file for shared contacts outside the SPA 9000 Corporate Direcotry.
UserDirectoryFile	Provides the ability to specify a Directory file per user. Allows users to have differant Directory files which can then be shared by multiple users. The path is an application setting shared by all users on the local computer, but by allowing the change of the file name allows differant files to be accessed per user by simply changing the file name of the file the user requires access.

Troubleshooting Outlook 2007 Add-In

Administrator — Wed, 14 Jul 2010 15:44:22 GMT

Overview

The Call Ctrl Outlook 2007 Add-In requires specific permissions to start within Outlook. Performing these steps can verify that the Add-In was correctly installed and permissions set properly.

Cause

When the Call Ctrl Outlook 2007 Add-In is disabled these are the steps required to enable the Add-In.

Resolution

Follow these steps to set all required permissions and to ensure the Add-In is correctly set.

In Outlook 2007 use the main menu and select Tools > Trust Center.
Select Add-Ins from the left menu.
Call Ctrl Outlook 2007 Add-In should be listed under Active Application Add-Ins.
Ensure Call Ctrl Outlook 2007 Add-Ins is not listed under Inactive Application Add-Ins.

If listed under Inactive Application Add-Ins

Select the Manage drop down list select COM Add-Ins and click the Go button.
Ensure Call Ctrl Outlook 2007 Add-In is listed as an available Add-Ins and that the value is checked.

If listed under Disabled Application Add-Ins

Select the Manage drop down list select Disabled Items and click the Go button.
Ensure Call Ctrl Outlook 2007 Add-In is listed as an available Add-Ins and that the value is checked.
Highlight Call Ctrl Outlook 2007 Add-In and click the Enable button.

If Call Ctrl Outlook 2007 Add-In is not listed then the following issues may be causing the problems.

When Outlook is started the user recieves "Publisher cannot be verified" and selecting Install is required.
Call Ctrl Outlook 2007 Add-In needs to be re-installed.

Installing the Call Ctrl Outlook 2007 Add-In

Administrator — Wed, 14 Jul 2010 15:38:26 GMT

Run the CallCtrlOutlook2007AddInSetup.msi and follow the on screen instructions.
After the installation has completed launch Outlook 2007.
When Outlook 2007 starts there may be a security dialog displayed depending on your Outlook security settings. If the following is displayed, answer Install to the “Are you sure you want to install this customization?” on the Microsoft Office Customization Installer dialog”.
Ensure Call Ctrl is running.
Within Outlook navigate to your Contacts folder.
Open an existing Outlook Contact.
The following Call Ctrl container will exist within the Outlook Ribbon menu:
To dial the phone number select click the drop down list and make the selection of the desired Contact’s phone number.

Configure Call Ctrl To Use a Differant SPA Phone

Administrator — Wed, 14 Jul 2010 12:00:17 GMT

Overview

When a user needs to change Call Ctrl to connect and manage another phone there are a couple things which need to happen. Call Ctrl must be configured to connect to this new phone and the approprate license must be installed. This must be performed in this order to be successful.

Instructions

Start the Settings Wizard by selecting Edit/Settings Wizard from the main menu.
Complete the Settings Wizard and use the new phone's address on the Spa Phone Settings page.

NOTE: It is important to NOT shutdown or restart Call Ctrl during this process when asked after completing the Settings Wizard. You will restart Call Ctrl AFTER you have done the next step, installing the license for the new phone.
Remove the installed license and install a new license key or load a license that was registered to the new phone. From the main menu select Edit/Licensing. Depending if you have a Saved License or a License Key perform one of the following:

License Key
Enter the License Key string in the License Key text box and click install. The license will be authenticated and installed. It is recommended you Save the license for future use and safe keeping.

Saved License
Click the Load License button and browse to the location of the saved license.
The SPA Serial Number should match the serial number of the new phone to which is being connected.
Click Close and Yes to restart Call Ctrl.
Restart the old phone. If the phone was not restarted it will still report back to Call Ctrl which will conflict with the new phone.

After starting Call Ctrl the new phone will be properly connected and licensed.

Considerations

If Call Ctrl still recieves updates from the old phone, the old phone must be restarted to clear the subscription. By default these are recycled every hour so there is the possibilty of having multiple phone reporting back to a single Call Ctrl installation. By a simple restart of the phone will resolve this issue.

If the following message is returned when installing the new licnese, the saved license being installed doesn't match to the serial number of the phone which Call Ctrl is currently configured. This is why it is imperative to first configure Call Ctrl to connect to the new phone and then install the proper license. Doing this before ensures that license matches the currently configured phone.

Call Ctrl 1.0 - Single Phone License - Invalid License
The license is not valid for this SPA Phone. This could be because you have changed the SPA Phone since installing the license.
Licensed SPAX Serial No: XXXXXXXX2222 This
SPA Serial No: XXXXXXXX1111
You may need to install a new license using the original License Key provided to you when you purchased the product.

Volume Decreases after activating Speaker or Headset

Administrator — Tue, 13 Jul 2010 17:11:28 GMT

Overview

When Call Ctrl is running on a users desktop and they activate the speaker by hitting the speaker button on the phone, the volume will be decreased by one unit. Call Ctrl will also reflect this change.

Cause

This is a known issue and is believed to stem from the phone's CTI reporting the wrong value when the phone reports the speaker or headset as activated. When Call Ctrl recieves this wrong value the interface is updated. Any changes in the Call Ctrl interface are reported back to the phone.

Resolution

After Call Ctrl is started, manually set the Volume to a desired level. Doing this prevents changes to the volume and will not be decreaed with each update from the phone.
Do not use the speaker phone button, instead dial the phone number and hit the Dial button. When making a call from Call Ctrl this issue is not experienced as the speaker button is never pressed.
We are working on a resolution to this issue.

Manage SPA Phone from Call Ctrl

Administrator — Tue, 13 Jul 2010 17:10:14 GMT

Overview

Call Ctrl has many SPA Phone management features built into the call manager. The following list provides and overview of these features.

Instruction

To access management features from with the Call Ctrl main menu, select Tools/Manage and the specific feature:

Manage SPA Phone from Call Ctrl: Launches the web administration page from within Call Ctrl for full management capabilities.
Restart SPA Phone from Call Ctrl: Restarts the phone from within Call Ctrl.
View SPA Phone XML Configuration from Call Ctrl: Displays the phone configuration for reviewing or saving.
Manage SPA 9000 from Call Ctrl: Launches the web administration page from within Call Ctrl for full management capabilities.
Restart SPA 9000 from Call Ctrl: Restarts the SPA 9000 from within Call Ctrl.
View SPA 9000 XML Configuration from Call Ctrl: Displays the phone configuration for reviewing or saving.

Features can be disabled from Application and User Configuration file. See Related.

Some features are not in public release version.

SPA400 Voicemail to Email with Call Ctrl

Administrator — Tue, 13 Jul 2010 17:03:37 GMT

Overview

By default the SPA400 does not support the voice mail to email functionality. The Call Ctrl developers are currently looking into options to support this voicemail to email functionality on the SPA400. There are several limitations in place on the SPA400 that make this difficult. These limitations prevents direction manipulation of the SPA400 source code. Even if we were able to make the SPA400 support this feature in development the distribution of this solution is difficult because anytime a firmware release is installed it would wipe out any modification made. This makes it imperative for Cisco to support the solution.

We are investigating alternative means of accessing these messages and then using Call Ctrl to forward to a SMTP server for email delivery. All the technologies are there and will post back on the progress of getting this much desired feature. As long as we can allow access to the SPA400, Call Ctrl can access these voicemails.

Stay tuned for more information.

Call Ctrl Recieves Windows 7 Compatability Status

Administrator — Thu, 17 Dec 2009 14:13:34 GMT

Windows 7 is becoming the Windows version of choice and Microsoft is doing all it can to ready developers to support this new operating system. Call Ctrl was developed with Windows 7 in mind as both neared the same release time frame.

There are many benefits for application security, reliability and usability when developed using the standards set forth by Microsoft. In the end this is good news for the application users.

To check Call Ctrl Windows 7 support status for 32-bit and 64-bit on Microsoft's Windows 7 Compatibility Center

Call Ctrl Windows7 Compatibility Status

Configure Call Ctrl Dial Plan

Administrator — Tue, 06 Oct 2009 14:04:40 GMT

Version 1.0 of Call Ctrl handles phone numbers in two differant ways.

With Dial Plan - The following options are used to control the way numbers are sent to the phone to dial. Simple examples may include using a steering digit such as 9 to access an outside line or a 1 for dialing long distance. The dial plan was developed specifically for US phone numbers, but certain configuration may be used to fit your needs and will require specific testing for your enviornment. The option to remove the dial plan is the alternative when the dial plan cannot be tailored to meet your specific needs. More countries will become available over time.
Without Dial Plan - For countries outside the US this will be the recommended configuration. The SPA 9000 and SPA Phone can be configured to use its dial plan for your enviornment and specif needs. When no Dial Plan is configured all digits and other characters are sent to the phone as entered.

There may instances when a Dial Plan is useful, but currently there is no support when making international calls. In other words the Dial Plan does not interpret the additional required digits and will most likely provide and invalid entry. To work around this problem Call Ctrl enables a feature to Enable and Disable the Dial Plan quickly. Within the Call Ctrl main menu select Edit/Enable Dial Plan to turn on or off. A check next to the menu item indicates that Dial Plan in turned on. This option is also available in Settings/Dial Plan Settings tab where other Dial Plan settings are stored.

The following are Dial Plan Settings available within the Settings/Dial Plan tab:

For specific definitions reference the definitions below.

Alternative configure methods are available by modifying the CallCtrl.config file located within C:\Program Files\CTRL IT\Call Ctrl\. Note that this directory assumeds Call Ctrl was installed within the default installation directory. Your specific setting may vary.

UserDialPlanAreaCode	Area code value for location. Used to create dial plan and control how calls are handled.
UserDialPlanDialPrefix	Steering diget, typically used to access specific line or reach an outside number. Call Ctrl does not use this number.
UserDialPlanDialSuffix	Value appended to the end of a phone number for use by other phone systems. Call Ctrl does not use this number.
UserDialPlanEnabled	True or False value which enables the Dial Plan. Typically the Dial Plan in hanlded by the phone and the pbx. Call Ctrl has ability to use its built-in dial plan.
UserDialPlanExtensionRangeMax	Extension Range Maximum identifies the end of the local extension range for the PBX to which Call Ctrl subscribes to. Call Ctrl's Dial Plan utilizes these number to determine if a call is local or an outside number.
UserDialPlanExtensionRangeMin	Extension Range Minimum identifies the beginning of the local extension range for the local PBX to which Call Ctrl subscribes to. Call Ctrl's Dial Plan utilizes these number to determine if a call is local or an outside number.
UserDialPlanInclude1BeforeAreaCode	Determines whether the one is included before the area code. This is required by most carriers when making a long distance phone call.
UserDialPlanIncludeAreaCode	Determines whether the area code is included when dialing a local phone call which is not long distance. Many VoIP carriers require an area code on all outbound calls. Local telephone carriers typically do not require an area code for local calls.
UserDialPlanLocal	Country code value to identify location. Currently US is the only available local. Used to determine appropriate Dial Plan to use.

Create Additional Speed Dial Entries

Administrator — Tue, 06 Oct 2009 14:03:36 GMT

Overview

Call Ctrl allows users to create Speed Dial entries using the Speed Dial tab in the Settings configuration window. It is possible to have virtually unlimited number of entries. Creating Speed Dial entries in excess of 10 requires editing the CallCtrlReporting.xml text file.

Instruction

This file may be edited using any text editor such as Notepad.exe which ships with each version of Windows. For more advanced users Microsoft Excel offers more powerful capabilities. For example, Call Ctrl users may export their Outlook Contacts into Excel which can then save as XML for compatibility with Call Ctrl. These instructions are out of the scope of this article but provide an example of the types of options users have for integrating their contact information with Call Ctrl open data standard. Please see the “Related Links” for more information on Excel and Outlook.

To access the Call Ctrl Reporting XML data:

Default Installation Directory: C:\Program Files\CTRL IT\Call Ctrl

NOTE: This location may vary depending on the original installation location used during installation. The location of CallCtrlReporting.xml is configurable in the callctrl.config file. For the current location review the setting: CallCtrlInstallDirectory

Default File Name: CallCtrlReporting.xml

NOTE: This file name is configurable in the callctrl.config file. For the current file name see the setting: CallCtrlReportingFile

To modify Call Ctrl Reporting xml data:

<?xml version="1.0" encoding="utf-8"?>  <CallReporting>    <Calls>      <CallsIn></CallsIn>      <CallsOut></CallsOut>      <CallsAnswered></CallsAnswered>    </Calls>    <SpeedDial>      <Entry id="1" contactname="CTRL IT Inc. - 1" phonenumber="(949)743-0233" />      <Entry id="2" contactname="CTRL IT Inc. - 2" phonenumber="(949)743-0233" />      <Entry id="3" contactname="CTRL IT Inc. - 3" phonenumber="(949)743-0233" />    </SpeedDial>  </CallReporting>

Considerations

Call Ctrl will allow virtually unlimited number of Speed Dial entries. During Quality Assurance testing Call Ctrl was tested with 500 Speed Dial entries and no noticeable performance was lost. Analysis showed adding 500 additional records increased memory utilization by approximately 10%. These settings will vary from system to system and must be testing in customer environment to test for system stability.